Model does not appear in display window

[smoss]

Unable to get this to work with Onshape. The model does not appear in the display window. Also, I can't change the environment/background.
Finally, when I press the Feedback to send feedback to share the document, it doesn't work in the clara.io tab.

[KieferUu]

Hi smoss,

When you are referring to "display window" are you talking about the thumbnail image or the actual interface of the Clara.io program?

To share:
- Go to your "Library"
- Select a scene by clicking the checkbox in the corner of the image
- On the left panel there is an option that says "Share"
- A dialogue box will open with the option to share a link
- Copy and paste the link and you're done!

We'll be in touch!

Thanks,

Kiefer from Exocortex

[rnehrboss]

Same problem... clara.io from app store in onshape doesn't show model. Materials show up on right, but no model on left to add the materials to.

to "display window" are you talking about the thumbnail image or the actual interface of the Clara.io program?

To share:- Go to your "Library"- Select a scene by clicking the checkbox in the corner of the image

[KieferUu]

Hi rnehrboss,

I've brought this up with the support team, as I've run into the same issue. Thank you kindly for bringing this to our attention!

Regards,

Kiefer from Exocortex

[rnehrboss]

It must work under certain browsers or situations? Or does Clara.io not work at all in OnShape? Let me know as, I will alter my work to fit the correct use case.

Thanks
Richard

[KieferUu]

Hi Richard,

We're deploying the fix, it should be pushed within the hour! I will update you when it's up!

Cheers,

Kiefer from Exocortex

[KieferUu]

Hi @rnehrboss @smoss,

The build was successful and I have personally tested adding multiple materials to a cloned Onshape scene with success (see below).

There are some scene import issues, but should not affect the majority of scenes.

All the best,

Kiefer from Exocortex

[djstoldt]

I am having a similar problem, In the OnShape Visualizer the model only appears correctly if the render engine is WebGL. If I switch to VRay the model disappears but the environment is still visible (when "environment map" is enabled). If I try to edit in Clara.io the objects from the onshape model are only visable in the editing windows, and not in the VRay render.

[KieferUu]

@djstoldt, Another user had a similar problem trying to render Vray images, here is the link to that solution: https://forum.clara.io/t/v-ray-render-is-black-image/4277

It will help you solve the Clara.io Vray rendering issue in the interim — we are looking into the Vray issue in the Visualizer, thanks for bringing it to our attention.

All the best,

Kiefer from Exocortex

[KieferUu]

@djstoldt, we have pushed a fix for the Vray rendering issue in the Clara.io Visualizer on Onshape.

Tested and working!